Wholesale Policy

We value your business and hope your customers love our line as much as we do. Each piece is a handmade and unique work of art to be cherished. All gemstones are hand selected and color and size of stones may vary slightly. If you have any questions, concerns, or you would like to request a catalog, please feel free to contact us at sales@annabalkan.com.

To help you get started, we are including this helpful information about our business policies.

ORDERING

You may request a wholesale pricelist or place your order using any of the following methods:

Phone: 888-886-6721 ext 101

Fax: 901.592.4543

Email:sales@annabalkan.com (preferred method)

For wholesale accounts: We have a $500 or 8-piece minimum order for initial orders. There is a $250 minimum on reorders.

SHIPPING

Wholesale accounts: We will ship your order within 1-2 weeks unless requested otherwise. Delivery can take up to 4 weeks during our busy season (September-November), so we encourage you to plan ahead and order early. We ship via Fed-Ex only.

PAYMENT METHODS

Wholesale accounts: We prefer payment via check. If credit card is your only option, we will add a 3% processing fee. Any order cancellation must be made within 48 hours of placing the order, since supplies are purchased 48 hours after orders are written to meet our shipping commitment.  Please understand and respect this policy.  On orders over $2000, we can offer these terms: 50% upfront and balance net 30 days. A late fee of 10% per month will be added on outstanding balances beyond 30 days.

EXCHANGES/REPAIRS/RETURNS

Wholesale accounts: If you are not happy with any item in your order, we will be happy to work with you on an exchange, within 10 days of the receipt of your order. Please call our sales office for a return authorization number.  If you are returning salable merchandise for credit outside of the 10 day framework (only applies on items purchased within 1 year), please call our sales office for a return authorization number, then issue a credit for the balance. We allow exchange credit in the amount of 25% of the new order. We stand by the quality of our work and will repair, any piece less then 1 year old defective in workmanship or materials. Please call our office for a return authorization number (one year repair warranty). All custom or special order sales are final.

TRUNK SHOWS

Wholesale accounts: We love getting to know you and your customers. You can test new designs and boost sales by hosting a trunk show. We will offer your customers beautiful options and many one-of-a-kind designs. All we ask is that you advertise the event and create great attendance so we will all benefit from the show. Our standard agreement entails that our travel expenses (flight/hotel) and all sales from the trunk show are split 50/50.

PICK BOXES

We also offer a “pick box” option. We will hand select a beautiful and cohesive sampling of new designs to try in your store for two full weeks. At the end of two weeks you pay for what has been sold and any other inventory you chose to keep.  All other items can be returned in proper packaging to prevent damage.  You are only responsible for return postage/insurance. This will help boost sales, showcase a wide array of Anna Balkan jewelry collection in your store at no upfront expense to you.  Anna Balkan aims to build lasting relationships with our wholesalers and foster mutual success for both businesses. We follow up with our customers often, but feel free to contact us anytime with questions or feedback at sales@annabalkan.com or 888-886-6721.